What’s a polite way of saying, sorry, you’re screwed? Let Creative Labs show you how.
Thank you for the information provided.
As regards to your enquiry, I would like to inform you that the limited
warranty does not apply to the damage caused by normal wear and tear,
abnormal use or conditions, misuse, neglect, abuse, accident, improper
handling or storage, exposure to moisture, unauthorized modifications,
alterations, or repairs, improper installation, improper use of any
electrical source, undue physical or electrical stress, operator error,
non-compliance with instructions or other acts which are not the fault
of Creative, including damage or loss during shipment.
However base on the information you provided, I am afraid that you will
not be able to use the warranty claim for in warranty servicing. As such
we will treat the product as out of warranty case and you will be liable
for servicing cost and subjected to stock availabilities.
For more information on warranty coverage, you can refer to the link
In case if you need any clarification, please do not hesitate to contact
us. Thank you.
So the short version is that they won’t be able to help me out. It’s hard to get angry because they were really polite about it and the responses came back very quickly, but I’m disappointed because this isn’t an isolated case. Like I pointed out with some of my earlier posts, this has been happening a lot, and a company as large as creative labs should have the responsibility to take care of situation slike this where it’s obviously a manufacturing defect that’s causing these screen cracks.
They lose a lot of goodwill this way, and word of mouth spreads like wildfire these days, especially with the internet (ahem ahem). A month ago I would have gleefully endorsed creative to anyone who would listen, but now I can’t really encourage anyone to buy one afte what I’ve experienced. Acoworker of mine was actually asking about what MP3 video player to purchase, and I suggested an archos instead, just because I couldn’t wholeheartedly reccomend a piece of hardware whose screen might crack at any moment for no given reason.